This may be nothing, but I thought it was worth blogging in case anyone thought otherwise.
I read a lot of books. A few months ago some stuff changed at work where I thought it would be easier to listen to audio books. So I re-enabled my old Audible account. Audible was recently purchased by Amazon, so after I logged in they wanted to merge my Audible account with my Amazon account. The process was pretty painless and I was on my way listening to some audio books.
A few months pass and I realize I'm just not listening to enough books to justify the account type I purchased (I now had way too many credits built up). So I logged into their site and learned that I could put my account on hiatus for a few months (meaning, I won't get billed, nor will I receive any new credits. But I'll be able to use my account and existing credits to purchase audio books). There was no option to do it in the settings screen though. After starting up a chat session with a representative I learned that only a representative could do it for me. Okay, works for me.
All they need to do is verify some security settings. What were those? My Amazon login (email address), my name, and my billing address. Yes, sir. That was it. That's all the info you need to start modifying someone's Amazon account info.
At this point I was very upset with the representative (sorry, Jessica. I know it's not your fault. I should have been nicer) and let her know how upsetting this was. I then asked her if she could update my credit card info, billing, or password. After a short pause she assured me that she could only update my Audible membership plan. Was she just telling me what I wanted to hear, or covering up a very large issue... I don't know (yet). I'm tempted to try again tomorrow with another representative and see if they can update any of those other fields of data.
But here's my question to anyone who cares: Even if they can only update my Audible membership data, is that not a valid reason to complain? I mean, this is Amazon. I get that they purchased this company and that it takes time to change policies, code, and [unfortunately] staff when you do a takeover, but hasn't it been long enough that Amazon would have taken care of any account security concerns before merging Audible's accounts with Amazon's accounts?
Perhaps I'm just getting upset over nothing and this is all just a moot learning experience.